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GAS EMERGENCIES

CUSTOMER SERVICE

High volumes of snow possible throughout service territory
March 12, 2018
Hampton, NH

Unitil Corporation, (www.unitil.com), a provider of natural gas and electricity to customers in New England, is preparing for another significant winter storm to impact the region Tuesday and into Wednesday.

According to the most recent forecasts, as much as 10-16 inches of snow is possible in all regions, with higher totals possible on in coastal areas. Snow consistency is expected to remain drier than last week’s storm, but due to the potentially high volumes of snow Unitil has secured additional crews as part of advance preparations. Unitil will continue to monitor the track and intensity of the storm and will be prepared to escalate its response if warranted.

Normal snow or dry snow, even in high volumes, is less of a threat to infrastructure in comparison to the heavy, wet snow seen in coastal regions last week. However, small changes in temperature can have a significant effect on the overall impact, so we will be watching this storm closely as it develops.

Alec O’Meara, Unitil Media Relations Manager

 

We recommend our customers remain similarly prepared by checking and making an inventory of the following items:

  • Flashlights and fresh batteries
  • A battery-operated radio and clock
  • Bottled water, canned foods and a manual can opener
  • A list of important phone numbers and a car charger for cell phones if applicable
  • A first aid kit.

As snow continues to accumulate, Unitil urges customers to make sure any outdoor vents or meters are clear of snow and ice by taking the following steps:

  • Remove snow and ice carefully from a meter or outdoor appliance vent carefully with a broom. Do not use a shovel as it can damage the meter.
  • Avoid shoveling or plowing snow up against or covering the meter of a pipe.
  • Remove icicles from overhead eaves and gutters to assure dripping water does not freeze your meter or vent pipe—Contact a qualified roofing vendor if you cannot reach the icicles yourself.
  • Do not kick your gas meter in an attempt to break ice off, as this too can cause damage.

Unitil will be communicating throughout the event through Public Service Announcements (PSAs), our website, our customer call center and through the media. We also encourage customers to follow along with our storm updates via Facebook, our Twitter feed (@Unitil) and we will be providing real-time outage information online at www.unitil.com/map.


IMPORTANT NOTE FOR MEDIA: Unitil asks that when reporting outage information, outlets time stamp the information. Outage numbers change hourly and we wish to make sure the information customers receive is consistent and understandable. Re-Tweets and re-posting of old information without referencing a time can create confusion. 


Customers experiencing outages should call the following toll-free numbers:

- For the NH Seacoast Area: 1-800-582-7276

- For the NH Capital Area: 1-800-852-3339

- For Massachusetts: 1-888-301-7700

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About Unitil Corporation

Unitil Corporation provides energy for life by safely and reliably delivering natural gas and electricity in New England. We are committed to the communities we serve and to developing people, business practices, and technologies that lead to the delivery of dependable, more efficient energy. Unitil Corporation is a public utility holding company with operations in Maine, New Hampshire and Massachusetts. Together, Unitil’s operating utilities serve approximately 105,000 electric customers and 81,300 natural gas customers. Other subsidiaries include Usource, Unitil’s non-regulated business segment. For more information about our people, technologies, and community involvement please visit www.unitil.com.

 


For more information please contact:
Alec O'Meara

Media Relations Manager
OMeara@unitil.com
Phone: 603-773-6404

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